Delivery  and Returns

Delivery

Orders received before 3.00pm Monday-Friday (except UK public holidays) are usually dispatched the same day subject to stock availability.

Delivery charges are quoted when placing an order.

Delivery MethodsEstimated Delivery Time
DPD Courier (UK) Next working Day†
Royal Mail Special Delivery (UK) Next working Day†
Royal Mail 1st Class Recorded Delivery (UK) Usually Next working Day*
Royal Mail 1st Class Standard Delivery (UK) 1 - 5 working says
DPD Courier  (EU) 2-5 working days
Royal Mail Air Sure  (EU-USA-AU) 3-10 working days
Royal Mail Air Sure (Rest Of World) 5 - 12 working days
DHL / Fedex Courier (Europe) 1-3 working days
DHL / Fedex Courier (Rest Of World) 1-3 working days

* Although 1st Class Delivery can take between 1 – 3 working days from the dispatch date, it’s been our experience that the majority of late packages arrive just a day or two after this estimated delivery period. Please be aware however that although NOT the norm, delays on this service can result in orders taking up to 15 days to arrive.

† Except Scottish Highlands, Scottish Islands, Northern Ireland, Channel Islands which normally take 2 working days

Note:

1. The estimated arrival times are taken directly from information provided by our couriers. These are estimates only, BesTool.uk are not responsible if this varies.

2. All deliveries will require a signature on receipt, apart from those delivered using the Royal Mail Standard 1st Class service (UK). However, where the value of your total order exceeds £75 or/and includes an high value item -such as an unlocking box – then your delivery option will be automatically upgraded to a ‘Royal Mail Special Next Working Day ’ service.

3. In exceptional circumstances we reserve the right to use alternative couriers.

4. Saturday deliveries are at the discretion of the couriers, it is our experience that in most cases they do choose to deliver to residential addresses on Saturday mornings.

5. When signing for a delivery you are accepting the item in the condition it arrives. Please ensure you check your item before signing for it, as we cannot be held responsible for the condition of an item once it has been signed for and accepted.

6. If goods are returned to BesTool.uk  because of a failed delivery for any reason, the carriage cost is not refundable. We reserve the right to charge for any extra carriage costs incurred to re-send goods.

7. Missing or delayed items: Please note that we will need to wait 15 days before being able to trace, replace or refund lost items.

Order Tracking

Following your purchase online, BesTool.uk will send you email confirmation to acknowledge your order and again when your goods have been dispatched containing your tracking info.  The email address used, will be the one you provided at the point of purchase.

Delayed/Lost Delivery

  1. If you have not received your order within 15 working days of despatch (not including Sundays), you must immediately advise BesTool.uk  Customer Services of the delay/loss. We will investigate why you have not received your goods and advise you directly.
  2. Where a re-shipment of the order is requested, this will only be issued after the 15 working days maximum delivery time has passed.
  3. Where a refund is requested, the refund will only be issued after the 15 working days maximum delivery time has passed.

Returns Policy

At BesTool.uk we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

 

Unwanted Goods - within 5 Days

You (the buyer) pay for return shipping fees.

You should inform BesTool.uk in writing, within 5 days of receiving your item(s) either by post or by using  our email adress : cs@bestool.uk of any return request.

You can return unwanted items within 5 calendar days of delivery and we will refund you the price paid for the items. In addition to the refund on your items; if your return request is received within 5 days of delivery, and items received within the following 4 days, then we will refund the cheapest standard delivery option to you unless there is another item on your order. Outside of 5 days from receipt, refunds for non-faulty returned items will not include the original delivery charge or the cost of delivering the items to us.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you or issue a partial refund with a deduction because the item is not fit for resale.  You should only handle the item as if you were in a high street store viewing the item as you normally would. it should not be opened or used.

 

Returns Exclusions (Unwanted Goods)

Please contact us by phone +44 (0)7721372737, or by email : cs@bestool.uk and inform us you wish to return an item(s)*

*These terms do not affect your statutory rights.

Unfortunately, we cannot refund or cancel Personalised Orders or Orders Made To The Buyers Specification
Orders containing personalised items or to the buyer's specification cannot be canceled, this includes unlock codes and iPhone unlocks. whereby the buyers IMEI number is considered unique to the order and has no resale value. 
Unlock codes and iPhone unlock services are based on the unique IMEI number of the customer's phone and are considered as a "made to a consumers specification" order.
These orders cannot be canceled as they have no resale value.  For example, an unlock code for John's phone would not work on Jane's phone, because the 2 phones have different IMEI numbers. the code would simply fail on all other phones except johns.  We have to order and pay for these codes from our suppliers for the customer once they place their orders online and supply their unique IMEI number, the codes are no good for anyone else so they cannot be resold to a different customer.

 

Faulty Goods - within 15 Days

If your goods are faulty on arrival, you have 15 calendar days from receipt, in which to inform us of the fault in order to claim a full refund or exchange or repair exchange, (please note that for our business customers, different terms of sale apply), after 15 days your return will be processed under the terms of the Manufacturers’ Warranty (See below).

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will conduct a repair, or issue a replacement, or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, item not powering up, etc.). In this instance, you will be liable for the return carriage.

Goods outside 15 calendar days shall be issued with a replacement or repair only depending on the warranty length of the product.

If a refund is required, Refunds for faulty goods will be issued back to the original payment method.

If your order was only for one item and this item has been returned then the refund cost you paid to receive this order will also be refunded.

If your order contained multiple items and you are not returning all of them, then the cost of shipping your order to you will not be refunded.

Any returns should be marked as "Returned Faulty Item" on the parcel or inside the bag etc.

If you need to return an item, please notify us first via live chat or the contact page before sending us back your item.

 

Replacements & Refunds

Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 10 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.  Refunds by Paypal will be refunded back to the original Paypal payment account.*

Any return that is not accompanied with the returns form or returns reference number will be held by BesTool.uk  for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

 

Warranty

Where a product develops a fault, a repair or replacement will be offered, as long as the item is within its manufacture warranty timescale.

Where a product develops a fault outside its manufacture warranty timescale, we will try to help by offering a chargeable repair if possible, or if not possible you would need to purchase the replacement item at the current value.